All returns MUST be authorized by our office
and must be requested within 15 days after delivery. Returns must be in
original, unused condition and packaging. When requesting authorization to
return shipment, please include date of purchase and invoice number. Customers
are subject to additional shipping charges and/or a 25% to 30% restocking fee
for returned shipments.
Returned items without prior authorization
from us will be refused, and the customer will be charged for shipping in both
directions and a 25% to 30% restocking fee.
Please make cancellation requests as soon as
possible. We can guarantee your order cancellation as long as the order has not
been sent to the factory.
If your order was already processed and
shipped, and you still want to cancel your order, you are subject to additional
shipping charges and a 25% to 30% restocking fee and/or an administrative fee.
If you receive an order that you attempted to
cancel, accept delivery of the shipment and call our office for return
instructions.