Shop Online: Order anytime at www.TopTools4Tots.com. Add all the
items you want to purchase to the shopping cart. When you're ready to complete
the transaction, click "Proceed to checkout". We will not process
your order until you've completed the checkout process by clicking “Continue/Place
Order”.
By Fax: Print out and complete the Online Order Form, including payment
information, and fax to 919-772-3981.
By Phone: Customer Service Representatives are available Monday –
Friday, from 9:00 a.m. to 5:00 p.m. Eastern time. Please call toll-free:
1-888-58-4TOTS (8687), option 1.
By Mail: Print out and complete the Online Order Form. Mail completed
form along with a Money Order payable to TopTools4Tots.com, 100 Cupp Court, Raleigh, NC 27603.
We accept Visa, MasterCard, American Express,
and Money Orders.
Purchase Order Agreements can be made to
accommodate schools and government institutions with an authorized
purchase order number. Terms are net 20 days from the date of the invoice.
Monthly interest will be added to past due, unpaid account balances at 1.5%.
For large quantity discount quotes, please
inquire by e-mail at info@TopTools4Tots.com,
or call us toll-free at 1-888-58-4TOTS (8687).
We regularly offer exciting discounts and
promotions on featured items. Each deal is governed by a set of rules that are
spelled out in the fine print that appears with that offer.
We are required by law to collect sales tax
on all merchandise delivered within the state of Maryland. A 5% sales tax will
be added to your checkout. Maryland tax-exempt customers are required to
include a tax certificate number with all orders. First-time customers must fax
a copy of the tax-exempt certificate to 240-473-6804.
No sales tax will be applied to orders
delivered outside of Maryland.
We do our very best to provide accurate and
up-to-date product information. However, in the event of an error or omission,
we reserve the right to make corrections prior to processing your order. We
will notify you of the correction and give you the option to proceed with your
order. All orders are subject to availability, cleared funds, and confirmation
of price.
Most items are only available for delivery
within the contiguous United States. International customers will need to
contact us to find out product availability, shipping cost, and ordering
instructions.
As soon as we ship your order, we'll send you
an e-mail message to let you know it's on the way. If available, we'll include
a tracking number with instructions as to how to track your order.
Occasionally, popular items sell out fast. We
will notify you as soon as possible if an item you ordered is going to be
delayed.
All shipping prices quoted on the website are
based on a STANDARD size/weight for shipping within the 48 contiguous United
States.
We know how excited you are to receive your
order and we will do everything we can to get it to you as quickly as possible.
Most orders are processed, packed and shipped within 72 hours of receipt.
However, if you place an order on Friday after 5pm or on Saturday or Sunday, it
will be processed on Monday. You can expect to have your item(s) delivered
within 5 to 10 business days. If you have a large or custom order, please allow
up to 6 weeks for delivery. We ship Monday through Friday, excluding holidays.
If your item(s) will be delayed beyond our stated shipment time, we will
contact you. If your order contains multiple items, you may receive separate
boxes at varying times.
Customers are to verify and inspect all
shipments at time of delivery. Check for any obvious or concealed damage. If
you are not satisfied with the condition or quality of the shipment, make a
note of it on the bill of lading BEFORE the freight carrier leaves and notify
us of any damage within 48 hours of delivery.
All returns MUST be authorized by our office
and must be requested within 15 days after delivery. Returns must be in
original, unused condition and packaging. When requesting authorization to
return shipment, please include date of purchase and invoice number. Customers
are subject to additional shipping charges and/or a 25% to 30% restocking fee
for returned shipments.
Returned items without prior authorization
from us will be refused, and the customer will be charged for shipping in both
directions and a 25% to 30% restocking fee.
Please make cancellation requests as soon as
possible. We can guarantee your order cancellation as long as the order has not
been sent to the factory.
If your order was already processed and
shipped, and you still want to cancel your order, you are subject to additional
shipping charges and a 25% to 30% restocking fee and/or an administrative fee.
If you receive an order that you attempted to
cancel, accept delivery of the shipment and call our office for return
instructions.
All our manufacturers offer warranties on
their products. Warranties vary by each manufacturer and product. Please call
us if you require more details.